Before you even head to the airport on the Big Island, you will be in touch with your guide for the day. They will let you know who they are, their phone number, and anything else you need to know.
In most cases, you will exit from the interisland terminal after leaving security and see your guide waiting for you. Otherwise, the tour vehicle will be parked out to the right in the commercial pickup parking lot.
For guests who are on a self-guided trip, you will make your way to the rental vehicle shuttle and make your way to the rental desk. Our on-island concierge will be available by phone to help you out, every step of the way.