Cancellations & Refunds
Updated: 9/20/2021
We now offer 100% full refund options for tours originating from Oahu. Tours with flights must purchase trip insurance to qualify.
To qualify for a refund, you must cancel your tour at least 72-hours before the start time.
Pearl Harbor Tours that include airline flights from Maui, Big Island of Hawaii, or Kauai can qualify for a full refund if guests add the $15 per person insurance during checkout and cancel at least 72-hours prior to your flight.
If you do not purchase flight insurance at checkout, there are no refunds for cancellations or no-shows at any time after purchase. Rescheduling fees may be applied to change your tour dates. Tickets are non-transferrable.
To qualify for a refund, you must cancel your tour at least 72-hours before the start time.
Receiving Full Credit or Cash Refunds
Guests who are taking part in tours that originate on the island of Oahu and qualify for a refund will receive the amount paid back into the card or account initially used for payment. This may take up to 7 business days to appear.
Guests who have purchased trip insurance at checkout and qualify for a full cash refund on their tour starting on Maui, Kauai or Big Island of Hawaii will receive the full amount back to the card or account used for initial payment. The travel insurance is purchased through our partner (Allianz Insurance) and used by Hawaiian Airlines. Once we file a claim, it takes about 20 business days for the process to complete (less time prior to pandemic slow down).
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